At YuSiGames, we prioritize customer satisfaction and are committed to ensuring a seamless shopping experience. Please read our refund and returns policy carefully to understand your rights and our procedures.
Refund Policy
- Eligibility for Refunds
- Refunds are only applicable for defective or non-functional products.
- Refund requests must be submitted within 14 days of purchase.
- Non-Refundable Items
- Due to the nature of digital products, refunds cannot be issued for:
- Products that have already been downloaded successfully.
- Issues arising from incompatibility with your device (please check system requirements before purchasing).
- Buyer’s remorse or change of mind.
- Due to the nature of digital products, refunds cannot be issued for:
- Refund Process
- To request a refund, please email with your order details, proof of purchase, and a description of the issue.
- Refunds will be processed within 7–10 business days after approval and will be issued to the original payment method.
Returns Policy
As all products on YuSiGames are delivered digitally, returns are not applicable. Once a product has been downloaded, it cannot be “returned.”
Exchanges
If you encounter technical issues or need assistance, we’re happy to provide support or an equivalent replacement product where applicable.